Terms of service

Welcome to Velvoraa (“we,” “our,” or “us”). These Terms of Service (“Terms”) constitute a legally binding agreement between you and Velvoraa regarding your access to and use of our website, products, and services. Please read these Terms carefully before using our website.

By accessing or using velvoraa.shop, you agree to be bound by these Terms. If you do not agree to all of these Terms, you must not use our website or services.

1
Eligibility & Account Registration

By using our website, you represent and warrant that:

You are at least 18 years of age or the age of majority in your jurisdiction, or you are using the site under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding contract.
All information you provide is accurate, complete, and current.
You will maintain the accuracy of your account information and promptly update it as needed.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2
General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from Velvoraa.
We may suspend or terminate your access to the website if you violate these Terms or engage in fraudulent, abusive, or unlawful activity.
Headings used in these Terms are for convenience only and do not affect interpretation.

3
Products, Pricing & Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product offerings at any time without notice.
All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.
We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual product color.
We reserve the right to correct pricing errors at any time. If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel any orders placed for that product.

4
Orders & Payment

By placing an order, you authorize Velvoraa to charge the total order amount (including product price, shipping, and applicable taxes) to your selected payment method.

Orders are only processed after successful payment authorization. We reserve the right to cancel orders that appear fraudulent, unauthorized, or violate these Terms.

We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in product or pricing information, or suspicion of fraud.

If we cancel an order after payment has been processed, we will issue a full refund to the original payment method.

5
Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated by reference into these Terms. Delivery estimates provided are for reference only and are not guaranteed. Velvoraa is not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control.

6
Returns & Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy, which is incorporated by reference into these Terms. By placing an order, you acknowledge that you have read, understood, and agree to our Return & Refund Policy.

7
Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, photographs, product descriptions, software, design elements, and the overall layout and appearance (“Content”), is the exclusive property of Velvoraa or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

8
Prohibited Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services.

9
Third-Party Services

Our store is hosted on Shopify Inc. and integrates with various third-party service providers, including payment processors, shipping carriers, analytics providers, and marketing platforms. Velvoraa is not responsible for the availability, accuracy, content, privacy practices, or actions of these third-party services.

16
Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Policy, constitute the entire agreement between you and Velvoraa regarding your use of the website and supersede all prior agreements, understandings, and communications.

18
Contact Information

Legal Entity: Velvoraa

Email: support@velvoraa.shop

Website: velvoraa.shop

Address: 218 SKWENTNA DR, ANCHORAGE, AK 99504