Payment Policy
At Velvoraa, we aim to make your checkout experience simple, secure, and convenient.
Accepted Payment Methods
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location, order details, and payment provider. All payments must be completed at the time of purchase before an order can be processed.
Payment Authorization
When you place an order, your payment is submitted for authorization and verification. An order can be processed only after the payment has been successfully authorized and approved by the relevant payment provider.
Order Confirmation
After your payment is completed and your order is placed, you will receive an order confirmation email containing your order details. If you do not receive this email, please check your spam or junk folder or contact us for assistance.
Payment Issues
If your payment is declined, incomplete, or unsuccessful, please verify that your payment information is accurate and that your payment method is active and has sufficient available funds. You may also try another accepted payment method or contact your bank or payment provider for additional information.
Currency and Prices
All prices displayed on our website are shown in the currency indicated at checkout. The final amount charged may include applicable shipping fees, taxes, duties, or other charges that are clearly displayed before you complete your purchase. Currency conversion fees charged by your bank or payment provider are your responsibility.
Payment Security
We take payment security seriously. Payment information is processed through secure, encrypted payment systems provided by trusted third-party payment processors. Velvoraa does not intentionally store complete payment card details on its servers.
Refunds and Cancellations
Refund requests, cancellations, and payment disputes are handled in accordance with our Return & Refund Policy and other applicable store policies. Approved refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Fraud Prevention
To help protect our customers and Velvoraa from fraudulent transactions, orders may be reviewed for payment verification and security purposes. We reserve the right to delay, cancel, or refuse an order if suspicious, unauthorized, or potentially fraudulent activity is detected. Additional information may be requested to verify certain orders.
Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve any concerns in accordance with our store policies and applicable consumer protection laws.
Contact Us
If you have any questions regarding this Payment Policy or a payment made through Velvoraa, please contact us through our Contact Us page or email us at support@velvoraa.shop. Please include your order number and any relevant details so we can assist you more efficiently.
Email: support@velvoraa.shop
Website: velvoraa.shop