Contact information

Contact Us

We value your feedback and are here to assist you. If you have any questions, concerns, or need support, please reach out to us through the following channels:

Customer Support

Store Name: Velvoraa

Support Email: support@velvoraa.shop

Website: velvoraa.shop

Mailing Address: 218 SKWENTNA DR, ANCHORAGE, AK 99504

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (AKST) — Email & Chat

Saturday: 10:00 AM – 4:00 PM (AKST) — Email Only

Sunday: Limited — Email Only (next business day response)

U.S. Federal Holidays: Closed — Next business day response

We aim to respond to all inquiries within 24 business hours. During peak periods, response times may extend to 48 business hours. For urgent matters related to an existing order, please include your order number in all correspondence.

Business Information

Registered Business Name: Velvoraa

Website: velvoraa.shop

Registered Address: 218 SKWENTNA DR, ANCHORAGE, AK 99504, United States

State of Registration: Alaska